Why is empathy critical for a brand?

For brands, empathy can be used to create fully fleshed out marketing personas or buyer personas, which can help to inform more effective targeting. For us marketers, it goes beyond that it means finding out what customers value and – aim to provide that before even trying to sell to them. By creating content that …

5 Insights Why You Need Customer Journey Mapping

The customer journey plays a significant role in the business. Mapping that journey allows you to visualize the customer’s experience through the customer’s eyes. It builds knowledge about what your customer needs at various touch points on the journey and how well you are servicing these requirements. And it gives you insights into what their …